Shipping policy
COVID-19 Update
Processing times may be delayed. Generally processing times are within 3-5 business days* although currently those times may vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.
- We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.
- You can cancel any unshipped orders for a full refund.
*Please understand that business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas, Eid al-fitr, and Eid al-Adha.
On occasion, Kahani offers shipping promotions, at which time continental USA domestic customers receive free shipping if they spend over a certain amount. These promotions may change periodically. Kahani ships via USPS for all packages.
Shipping & Handling charges vary on domestic location within the continental USA and Canada. At this time we do not offer delivery to Puerto Rico and other USA territories.
Orders can be tracked at: https://www.usps.com/shipping/trackandconfirm.htm
We are not responsible for any shipping deliveries that may be affected by the COVID-19 pandemic, customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.
Packages undeliverable by USPS will be cancelled and refunded minus the shipping cost once received and processed at our shipping center. Shipping costs and fees are non-refundable.